Best Mediums Ltd sits under parent company Bureau Telecoms Ltd.
Best Mediums Ltd is registered in England and Wales, Company Number 07050136.
Registered Office Address: Bureau Telecoms Ltd, 12 Haviland Road Ferndown Industrial Estate, Wimborne, BH21 7RG.
All services offered by Best Mediums Ltd are for entertainment only and we cannot guarantee the accuracy of a reading or other service. You must be over 18 years of age to use any of our services and either be the bill payer or have the bill payer’s permission to pay for any service.
All calls to our Premium Rate Live Reader services are recorded; this is a requirement of Phone-paid Services Authority in the UK. Calls to our Credit Card Booking and Customer Care lines are also recorded for security purposes.
Whilst Best Mediums Ltd believes all readers to be the best available, they are self-employed, sub contracted Readers and as such Best Mediums Ltd does not have control over the content of any readings, and therefore cannot accept responsibility as to the accuracy of content, given, expressed or implied or as to the suitability of the content for any purpose. Best Mediums Ltd will therefore not be liable, or accept liability, for any loss or damage of whatever nature which may result from content given in any reading or from any information supplied in this website.
Premium Rate Telephone Services
To use these services, you must either be the bill payer or have the bill payer’s permission to make the call.
Calls to our live service from within the UK cost £1.50 per minute plus your phone company’s access charge.
Credit Card Services
To use our credit card services, you must either be the cardholder or the cardholder must be present when the booking is made.
We charge £32.95 for the first 20 minutes and then £1.50 per minute thereafter. All charges are made in Sterling (GBP). International callers will be charged in British Pounds. [We may run promotional rates from time to time that will alter the initial 20 minute credit card charge – you will always be advised of this]. Please also see the Pre-Pay service section below, for best value ways to pay by credit card.
Calls may last a maximum of 90 minutes.
Psychic Light Ltd will appear as the named company on your credit card bill.
Credit Card Reading Satisfaction
If you are not satisfied with your reading and terminate your call within the first 5 minutes, on calling our Customer Care number: +44 (0)121 737 2685 we will endeavour to place you with an alternative reader for the full 20 minutes. If, however your call has lasted longer than 5 minutes before termination we will only be able to give you a reading for the time remaining of your pre-paid 20 minutes. A client’s right to the above may be withdrawn at Best Mediums Ltd discretion in cases of persistent complaints.
In order to connect to one of our readers you must have at least 5 minutes of credit on your account. Each time you call you will be told your balance of minutes, however if you have less than 5 minutes of credit remaining you will be connected directly to the top up menu.
Pre-paid calls can last a maximum of 60 minutes in single call. To avoid disrupting the reading there are no call-length messages with this service, except for a warning 30 seconds before all your credit is used up.
A 20 minute reading costs £30, offering the best value as a normal credit card rate is £32.95 for the first 20 minutes. 10% bonus minutes are offered on purchases of 40+ minutes. The maximum cost for this service is £1.50 per minute. The credit on your account is valid for 6 months from your last top up, after that any remaining credit will be lost.
Please read the information on the following pages for full details on the service: Pre-Pay Readings and Pre-Pay Frequently Asked Questions.
We reserve the right to suspend or cancel a pre-pay account without notice in cases of abuse of the service or fraud.
Account queries: [email protected]
Barring of Access
Best Mediums Ltd may at its discretion temporarily or permanently bar a user’s access to any or all of our services in any of the following circumstances: User has misused our services in any way, is abusive to company employees or readers, has committed an act of fraud against Best Mediums Ltd or any of its associated companies.
Best Mediums Ltd accept no responsibility for any information published on this website. All content written by Best Mediums Ltd is subject to copyright and should not be used elsewhere without permission. Content published from outside sources is on the understanding that it is in the public domain and free from copyright. Any downloadable software has been certified to us as freeware.
Use of Data, Marketing & Cookies
Best Mediums Ltd Privacy Notice sets out how we collect and process your data when you use our services and website, please read this notice in conjunction with these terms & conditions, so that you can make an informed decision as to whether you want to consent to and comply with these policies.
Best Mediums Ltd complies with the UK General Data Protection Regulations (UK GDPR) and the Data Protection Act 2018. For more information on these regulations and how they impact you as an individual please visit the Information Commissioners Office.
We want to reassure you that we take the processing and handling of your data very seriously. We do not and never will sell your data to a third party or allow any third party access to your data for marketing purposes. We do use some external companies to assist in processing our services, and it may be necessary at times to share your data with them.
If you have subscribed and consented to receive marketing materials by post or email through one of our websites or via our services, then you may be receiving communications from us concerning special offers, changes to our services or our newsletter by post or by email. We want to ensure that it is as straightforward for you as possible to change your marketing preferences and unsubscribe should you wish to. So, if you wish to amend your address details, change from postal to email marketing or unsubscribe completely, the quickest way to do that is to email us providing the relevant information to: [email protected]
Data Enquiries: [email protected]
Best Mediums Ltd
PO Box 435
UK/International: 0121 737 2685 / +44 121 737 2685
USA and Canada: 1-800 765 1897
In the event of a complaint it is our aim to investigate within one working day (Monday-Friday excluding UK Public Holidays). In exceptional circumstances we may require that you put your complaint in writing to us at the above address.
These conditions shall be construed in accordance with English law and any legal action against the company must take place in an English Court.