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PAY BY PHONE BILL

0906 112 0222

0906 110 3341

£1.50 per minute plus your phone company's access charge.
All calls are recorded; the caller must be 18 or over and have the bill payer’s permission. Readings under UK law are deemed to be for entertainment only. Helpline: 0121 737 2685. Terms & Conditions.

PAY BY CARD

0800 915 2334

0800 915 2331

£32.95 for the first 20 minutes, £1.50 per minute thereafter.
All calls are recorded; the caller must be 18 or over and have the bill payer’s permission. Readings under UK law are deemed to be for entertainment only. Helpline: 0121 737 2685. Terms & Conditions.

Privacy Notice

Please read in conjunction with our Terms & Conditions

Accurate as of the 23th February 2021

The Best Mediums Privacy Notice sets out how we collect and process your data when you use our services and website, please read this notice in conjunction with our Terms & Conditions, so that you can make an informed decision as to whether you want to consent to and comply with these policies.

The UK General Data Protection Regulations (UK GDPR) became effective on the 31st December 2020 and is tailored by the Data Protection Act 2018. The EU Exit Regulations applied technical amendments to make the GDPR work in a UK context, but the principles and rules are essentially unchanged. The Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) is unchanged aside from references within it to the GDPR are now to the UK GDPR. For more information on how this impacts you as an individual please visit the Information Commissioners Office.

It is possible due to changes in our operations or alterations to the law, that we may from time to time need to make changes to the privacy notice. This will be signified by a change to the date at the top of the notice. Please visit this page often so you are aware of any changes that have been made.

Who is collecting the data?

Bureau Telecoms Ltd is the parent company, there are a number of brands with corresponding websites that sit underneath that umbrella, as detailed below:

  • Best Mediums
  • Psychic Light
  • Psychic Proof
  • Psychic Sight
  • Certain Sight
  • Psychic Temple
  • Telephone Psychics

John Brenchley (Director) is the registered Data Controller.

Best Mediums Ltd is registered in England and Wales, Company Number 07050136.

Registered Office Address: Bureau Telecoms Ltd,12 Haviland Road Ferndown Industrial Estate, Wimborne, BH21 7RG.

What data is being collected?

The data we collect depends on the service that you use, but generally is considered information that is personally identifiable, including but not limited to the following:

  • Name, Address, Email Address and Telephone Number(s).
  • Credit/Debit card info (collected by a 3rd party and stored on secure servers).
  • Date of birth and/or age.
  • Customer Comments that you have left for readers and given us permission to publish.
  • Complaints or communications by phone, by email or by post or via our website forms.
  • Telephone recordings.
  • Paper or computer documentation, that you have submitted or has been written by way of transposing a communication of some type.
  • Social media posting/comments/communications that you have left on or via our sites.
  • IP Address, and your browsing behaviours – please see ‘cookies’ information below.

Cookies – what are they and how do we use them?

This website may use cookies which are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies via your browser.

How do we use the data?

To provide, maintain and improve the Best Mediums brand, services and corresponding website.

To deliver Best Mediums services and provide/send to you any relevant information as required by that service.

We may contact you regarding a service that you have enquired about, purchased or requested.

We will respond to your comments, questions or requests by way of customer service across all platforms you may use.

If asked by a regulator we will comply with their requirements to provide data.

We may monitor calls to investigate any complaints.

We will investigate any fraudulent transactions or illegal activities and pass this information on to the appropriate company/authorities.

If you have consented to marketing we may send you our newsletter, updates about changes in legislation or delivery of our products, new or improved services we are offering and special offers.

Website Links:

The Best Mediums website may include web address links to other sites. If you click on such a link, you are then leaving the Best Mediums website and this privacy notice will no longer apply. You will be responsible for checking the privacy notice, security and content of any sites that you visit, to determine how your data will be treated by that company and whether you wish to continue on that basis.

Children’s Privacy:

Best Mediums does not provide services to anyone under the age of 18, and as such the website, social media, marketing and digital advertising has been structured as such to not attract anyone under that age.

Marketing:

If you have subscribed and consented to receive marketing materials by post or email through one of our websites or via our services, then you may be receiving monthly communications from us concerning special offers, changes to our services or our newsletter by post or by email.

We want to ensure that it is as straightforward for you as possible to change your marketing preferences and unsubscribe should you wish to. So, if you wish to amend your address details, change from postal to email marketing or unsubscribe completely, the quickest way to do that is to email us providing the relevant information to: [email protected]

If you would like to view the content of the newsletter, but do not wish to subscribe to have it sent to you direct you can download it from the website whenever you want.

What is the legal basis for processing the data?

Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

Will the data be shared with any third parties?

We want to reassure you that we take the processing and handling of your data very seriously. We do not and never will sell your data to a third party or allow any third party access to your data for marketing purposes.

We do use some external companies to assist in processing our services, and it may be necessary at times to share your data with them, for example, telecoms facilities, credit card processing, postal delivery, email distribution etc in order to provide you with the service you have requested.

The Reception team, who process the calls/card transactions.

Bureau Telecoms Staff Members and Directors.

Psychic Bureaus that utilise the services of Bureau Telecoms.

Contractors such as email readers who are restricted to the information you have supplied to enable them to do the reading.

Phone-paid Services Authority in the UK – Regulatory body (Only if requested and required by law).

How long will the information be used/stored for?

We will only retain information or data for the length of time that is necessary for the purpose of our transaction with you and/or for the reasons set out in this privacy notice.

If you have opted-in to receive marketing materials from us, we will continue to send to you until such time as you change your preferences or unsubscribe, or we deem a suitable amount of time has passed since you last used our service and consider that you are no longer interested.

If you use our debit/credit card services via our Reception team then your card details will be stored for your convenience so you can use on future calls. The card will remain on the system until such time as the expiry dates have ended or you have not used the service in 6 months. Your card details are not stored by Best Mediums, they are processed by a third-party provider who is fully PCI compliant.

If you use our Pre-Pay service, then your account will remain active and the credit on your account will be valid for 6 months after your last top up, after that any remaining credit will be lost and the account will be closed.

How can the data subject raise any concerns?

By Post:

Best Mediums Ltd, PO Box 435, Sittingbourne, ME9 0WB.

By Email:

[email protected]

To change your marketing preferences or to unsubscribe:

[email protected]

Customer Comments

Thank you, Ruth, for being so patient and kind on our call. You touched on things I needed to hear and I was so happy to hear from the one person I was seeking guidance from. I will be back. Your gift has opened my eyes up more than you know. Thank you xx

Hollie

Ruth

PIN : 2022

Thanks so much to John. I've had a few readings with John over this last year and he has really assisted me keep the faith in a situation that has all worked out as he said it would. His advice and insight was spot on and I can't thank you enough x.

Stephanie

John

PIN : 5152

Must report an astounding reading from John 5152. While I have been privileged to have received readings for many years and all have been so important this from John was more real than you could ever imagine. Relaying messages and comments that could only have come from those I once knew in life and are clearly unchanged in the other. Good work and so important. John has such an impressive gift.

John

John

PIN : 5152

I have had several readings with Karen, she has an amazing gift, her readings were spot on in every aspect, she is always cheerful and also a very caring person and has supported me with the loss of my husband. At times I was very down but after a reading with Karen I felt very positive. I can't thank you enough Karen you assisted me so much.

Jean

Karen

Karen

PIN : 5791

I have spoken to Mavis on several occasions and I have found her to be absolutely spot on with her guidance, it’s as though she knows me inside out. Mavis has given me a lot of support and I really enjoy my readings as everything she has told me has unfolded within days of our conversations. Mavis is not just a brilliant psychic she is I feel a friend who is there for me whenever I am worried or concerned about life's ups and downs. Thank you, Mavis you always amaze me, with your fabulous readings. Speak to you soon, xx.

Rose

Mavis

PIN : 1010

I have spoken to Jasmine many times over the last few years. She feels like a very dear friend and is such a positive person and always uplifts my spirit. She has connected with my mum and dad and brought messages of great comfort. She mainly discusses future events and gives understanding to difficult situations. Jasmine delivers messages in ways I understand. No wonder she is always very busy.

Mary

Jasmine

PIN : 5115

Robbie is attuned to the high-level spirit realms and has a lot of knowledge about esoteric and spiritual subjects including ascended masters, angels and archangels. He connected to me quickly and gave many deep insights. He is also an author – has written a few books on specialised spiritual subjects. I was impressed with his reading. Thank you very much and God bless you. Hope what you predicted comes to pass, Jenny x.

Jenny

Robbie

Robbie

PIN : 3443

Thank you most sincerely for the information you channelled to me yesterday. It confirmed that my late wife is often close to me and it has enabled me to stabilise my relationship with my partner in the way she wants, namely to a less intense level. I shall call you (Julie) again soon.

Vernon

Julie

PIN : 3123

Ellie's recent reading was very impressive. She brought through no less than four people passed over to spirit for me, 2 of those were spirit guides! I am absolutely certain she can see and hear spirit directly, had good evidence of that. Plus, she solved the mystery of who cracked the blue glass ashtray in our kitchen. Ellie is a strong medium who lives abroad, however she is very English sounding (London/South East accent) and blends her excellent gifts with humour. Thank you very much. God bless from Jenny, xx.

Jenny

Ellie

Ellie

PIN : 1180

I spoke to Karen yesterday and I can honestly say it was the best reading I have had. She gave me lots of relevant names of my loved ones, both here and in spirit. Lovely lady, highly recommend.

Barbara

Karen

Karen

PIN : 5791

All customer feedback