Please read in conjunction with our Terms & Conditions
Accurate as of the 26th April 2023
The Best Mediums Privacy Notice sets out how we collect and process your data when you use our services and website, please read this notice in conjunction with our Terms & Conditions, so that you can make an informed decision as to whether you want to consent to and comply with these policies.
The UK General Data Protection Regulations (UK GDPR) became effective on the 31st December 2020 and is tailored by the Data Protection Act 2018. The EU Exit Regulations applied technical amendments to make the GDPR work in a UK context, but the principles and rules are essentially unchanged. The Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) is unchanged aside from references within it to the GDPR are now to the UK GDPR. For more information on how this impacts you as an individual please visit the Information Commissioners Office.
It is possible due to changes in our operations or alterations to the law, that we may from time to time need to make changes to the privacy notice. This will be signified by a change to the date at the top of the notice. Please visit this page often so you are aware of any changes that have been made.
Bureau Telecoms Ltd is the parent company, there are a number of brands with corresponding websites that sit underneath that umbrella, as detailed below:
John Brenchley (Director) is the registered Data Controller.
Best Mediums Ltd is registered in England and Wales, Company Number 07050136.
Registered Office Address: Bureau Telecoms Ltd, 12 Haviland Road, Ferndown Industrial Estate, Wimborne, BH21 7RG.
The data we collect depends on the service that you use, but generally is considered information that is personally identifiable, including but not limited to the following:
To provide, maintain and improve the Best Mediums brand, services and corresponding website.
To deliver Best Mediums services and provide/send to you any relevant information as required by that service.
We may contact you regarding a service that you have enquired about, purchased or requested.
We will respond to your comments, questions or requests by way of customer service across all platforms you may use.
If asked by a regulator we will comply with their requirements to provide data.
We may monitor calls to investigate any complaints.
We will investigate any fraudulent transactions or illegal activities and pass this information on to the appropriate company/authorities.
If you have consented to marketing we may send you our newsletter, updates about changes in legislation or delivery of our products, new or improved services we are offering and special offers.
The Best Mediums website may include web address links to other sites. If you click on such a link, you are then leaving the Best Mediums website and this privacy notice will no longer apply. You will be responsible for checking the privacy notice, security and content of any sites that you visit, to determine how your data will be treated by that company and whether you wish to continue on that basis.
Best Mediums does not provide services to anyone under the age of 18, and as such the website, social media, marketing and digital advertising has been structured as such to not attract anyone under that age.
If you have subscribed and consented to receive marketing materials by post or email through one of our websites or via our services, then you may be receiving monthly communications from us concerning special offers, changes to our services or our newsletter by post or by email.
We want to ensure that it is as straightforward for you as possible to change your marketing preferences and unsubscribe should you wish to. So, if you wish to amend your address details, change from postal to email marketing or unsubscribe completely, the quickest way to do that is to email us providing the relevant information to: [email protected]
If you would like to view the content of the newsletter, but do not wish to subscribe to have it sent to you direct you can download it from the website whenever you want.
Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
We want to reassure you that we take the processing and handling of your data very seriously. We do not and never will sell your data to a third party or allow any third party access to your data for marketing purposes.
We do use some external companies to assist in processing our services, and it may be necessary at times to share your data with them, for example, telecoms facilities, credit card processing, postal delivery, email distribution, text & chat reading delivery etc in order to provide you with the service you have requested.
The Reception team, who process the calls/card transactions.
Bureau Telecoms Staff Members and Directors.
Psychic Bureaus that utilise the services of Bureau Telecoms.
Contractors such as email readers who are restricted to the information you have supplied to enable them to do the reading.
Service Provider: Allstar Psychics Ltd. Who facilitate our Text and Chat services.
Phone-paid Services Authority in the UK – Regulatory body (Only if requested and required by law).
We will only retain information or data for the length of time that is necessary for the purpose of our transaction with you, as required by any regulating bodies or for the reasons set out in this privacy notice.
Clients may contact us, to ask ‘to be forgotten’, whereby we will delete contact details, call lists and card details for example. PSA requires that we retain call recordings for 36 months, we have adopted these timescales, as best practice across our business for all recordings; they are routinely deleted on a rolling basis. Certain aspects of your data will need to be retained on our systems, in case it is required in the future to query any billing or fraudulent event. Any information retained is for your/our protection, and this will be discussed with you, should you make such a request.
If you have opted-in to receive marketing materials from us, we will continue to send to you until such time as you change your preferences or unsubscribe, or we deem a suitable amount of time has passed since you last used our service and consider that you are no longer interested.
If you use our debit/credit card services either via our Reception team or our Pre-Pay service, then your card details will be stored for your convenience, so you can use on future calls (unless you request otherwise). The card will remain on the system until the expiry dates have ended or you have not used the service in 6 months. When you use a debit or credit card to purchase any service (Telephone or Chat Readings) – your card details are not processsed or stored by Best Mediums; they are processed by; third-party providers who is PCI compliant.
Best Mediums Ltd, PO Box 435, Sittingbourne, ME9 0WB.
To change your marketing preferences or to unsubscribe:
I had a reading with Teya today. I was blown away by her understanding of my current situation. She made some very positive predictions and advice. I look forward to the outcome. Teya has a lovely warm personality and it radiates in her voice. Towards the end of the reading at my request she brought through some family members who passed over. I found her descriptions and messages spot on! I would love to connect with her again. Many thanks.
PIN : 3691
I would like to share my thoughts and gratitude about the reading I just had with Marcus: He’s excellent! Connected immediately. No padding or filling. Spot on with what he picked up. Empathetic, emotionally intelligent, honest and humble. I was left empowered. Thank you, Marcus, I will call again.
PIN : 9399
I had my first reading with Vanessa today. I was very impressed that she brought my late father through and described him in great detail. Vanessa has a lovely empathetic manner. She picked up in great detail my current situation and described a wonderful outcome to my questions. I was blown away by her understanding of myself as a person! She gave me a tremendous boost to my wellbeing.
PIN : 3900
John is so gifted, absolutely brilliant, the best medium I have ever known! He has assisted me and many others more than he will ever know xxx Thank you.
PIN : 5152
Bryony is an amazing reader. She is a very lovely, friendly and honest reader. All of my readings have been done with insights and guidance. Bryony really wants the best for her clients and has supported me a lot over the last 4 years. I would highly recommend her. She’s the very best and does not ask lots of questions and always picks up on my situation now and in the future. Absolutely amazing lady.
PIN : 2727
Just had a lovely reading with Angel. She is so kind and enthusiastic and willing to provide guidance. I felt that she was naturally gifted at being guided by her spirits.
PIN : 1441
Thank you so much Sandra for assisting me connect with my beloved partner. You gave so much detail around things that only I would have known. You are really gifted and I am very much looking forward to speaking with you again. Love and best wishes to you x.
PIN : 2662
Thank you, Ruth, for being so patient and kind on our call. You touched on things I needed to hear and I was so happy to hear from the one person I was seeking guidance from. I will be back. Your gift has opened my eyes up more than you know. Thank you xx
PIN : 2022
Thanks so much to John. I've had a few readings with John over this last year and he has really assisted me keep the faith in a situation that has all worked out as he said it would. His advice and insight was spot on and I can't thank you enough x.
PIN : 5152
Betty was absolutely wonderful. She was spot on with what she told me. She even mentioned a place in the country that I live without me telling her. She is amazing!
PIN : 3445