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0906 112 0222

0906 110 3341

£1.50 per minute plus your phone company's access charge.
All calls are recorded; the caller must be 18 or over and have the bill payer’s permission. Readings under UK law are deemed to be for entertainment only. Helpline: 0121 737 2685. Terms & Conditions.


0800 915 2334

0800 915 2331

£32.95 for the first 20 minutes, £1.50 per minute thereafter.
All calls are recorded; the caller must be 18 or over and have the bill payer’s permission. Readings under UK law are deemed to be for entertainment only. Helpline: 0121 737 2685. Terms & Conditions.

Pre-Pay Readings FAQ's

Get all of your Pre-Pay Reading questions answered

Setting Up Your Account

When you want to set up your account, please go to the Pre-Pay page and select the amount of money/minutes you wish to credit your account with. You will be taken to our secure payment page where you will need to fill in the online form with your personal and payment card details. As soon as the payment has processed successfully you will be given your account number and pin number and a telephone number to call. All of this information will also be emailed to you. You will only need to carry out this process once, once you have been allocated your account and pin number all transactions (having a reading, topping up your account and so on) will be done by phone.


The maximum cost of the service is £1.50 per minute. When you buy a bundle of 40 minutes or more you will receive a gift of 10% extra minutes, so:

20 mins£30
40 mins£60 – You will actually receive 44 minutes.
60 mins£90 – You will actually receive 66 minutes.
100 mins£150 – You will actually receive 110 minutes.

How To Use Your Account

When you want to use your account call 0808 156 4920 or 0121 737 2380 (or call +44 121 737 2380 from outside the UK). You will be prompted to enter your account number followed by your pin number using your telephone keypad. Each time you call you will be advised how many remaining minutes you have. You will be given the options of topping up your account or connecting to a reader. You will be connected directly to the top up menu if you have less than five minutes of remaining credit. When prompted you can enter the pin number of the reader you wish to speak to (click here for reader availability), or you can simply just hold to be connected to the next available reader.

Length Of Calls

Our normal credit card reading service applies a minimum call length of 20 minutes and a maximum call length of 90 minutes. With the Pre-Paid service you will be in total control of the call length. You can stay on for 5 minutes, but equally you could stay on until your credit expires (60 minutes max in a single call). During a pre-paid call to avoid disrupting the reading you will not hear any of the normal call-length messages; you will hear just one prompt advising you 30 seconds before your call credit runs out.

Topping Up Your Account

To top up the credit on your pre-paid account phone one of the following numbers – 0808 156 4920 or 0121 737 2380 (or call +44 121 737 2380 from outside the UK). You can use the debit/credit card you used to set up the account initially but you will also be given the opportunity to use a different card if needed. See charges above for a list of top up prices and bonus free minutes. Please note you will only ever need to set up one account (on-line), all transactions from them on are completed via the phone system.

Credit Minimums

When you want to connect to one of our readers you need to have at least 5 minutes of credit remaining on your account. In the event that you have less than 5 minutes credit you will be connected to the top up menu where you can increase your balance before continuing.

Balance Check

Each time you call the pre-pay service and enter your account information you will be reminded of the amount of credit balance you have remaining.

Expiry of Credit

Once you have topped up your account, the credit will be valid for six months. Any credit left at the end of the period will be lost.

Forgotten or Lost Password / Account Number Support

In the event that you lose or forget your account and /or pin number then please email us at [email protected]. In order for us to retrieve your account information we will need your name, the email address that you set up the account with and the date of your last account top up if known. Please bear in mind that this help service only operates between 9am-5pm Mon-Fri, it may take up to 48 hours for you to receive a response.

Customer Comments

Thank you so much Sandra for assisting me connect with my beloved partner. You gave so much detail around things that only I would have known. You are really gifted and I am very much looking forward to speaking with you again. Love and best wishes to you x.




PIN : 2662

Thank you, Ruth, for being so patient and kind on our call. You touched on things I needed to hear and I was so happy to hear from the one person I was seeking guidance from. I will be back. Your gift has opened my eyes up more than you know. Thank you xx



PIN : 2022

Thanks so much to John. I've had a few readings with John over this last year and he has really assisted me keep the faith in a situation that has all worked out as he said it would. His advice and insight was spot on and I can't thank you enough x.



PIN : 5152

Betty was absolutely wonderful. She was spot on with what she told me. She even mentioned a place in the country that I live without me telling her. She is amazing!




PIN : 3445

Must report an astounding reading from John 5152. While I have been privileged to have received readings for many years and all have been so important this from John was more real than you could ever imagine. Relaying messages and comments that could only have come from those I once knew in life and are clearly unchanged in the other. Good work and so important. John has such an impressive gift.



PIN : 5152

I have had several readings with Karen, she has an amazing gift, her readings were spot on in every aspect, she is always cheerful and also a very caring person and has supported me with the loss of my husband. At times I was very down but after a reading with Karen I felt very positive. I can't thank you enough Karen you assisted me so much.




PIN : 5791

I have spoken to Mavis on several occasions and I have found her to be absolutely spot on with her guidance, it’s as though she knows me inside out. Mavis has given me a lot of support and I really enjoy my readings as everything she has told me has unfolded within days of our conversations. Mavis is not just a brilliant psychic she is I feel a friend who is there for me whenever I am worried or concerned about life's ups and downs. Thank you, Mavis you always amaze me, with your fabulous readings. Speak to you soon, xx.



PIN : 1010

I have spoken to Jasmine many times over the last few years. She feels like a very dear friend and is such a positive person and always uplifts my spirit. She has connected with my mum and dad and brought messages of great comfort. She mainly discusses future events and gives understanding to difficult situations. Jasmine delivers messages in ways I understand. No wonder she is always very busy.



PIN : 5115

Robbie is attuned to the high-level spirit realms and has a lot of knowledge about esoteric and spiritual subjects including ascended masters, angels and archangels. He connected to me quickly and gave many deep insights. He is also an author – has written a few books on specialised spiritual subjects. I was impressed with his reading. Thank you very much and God bless you. Hope what you predicted comes to pass, Jenny x.




PIN : 3443

Thank you most sincerely for the information you channelled to me yesterday. It confirmed that my late wife is often close to me and it has enabled me to stabilise my relationship with my partner in the way she wants, namely to a less intense level. I shall call you (Julie) again soon.



PIN : 3123

All customer feedback