Pre-Pay Readings FAQ's

Setting Up Your Account

When you are ready to set up your Pre-Pay account, please phone on:

0808 156 4920
0113 732 0631 (+44 113 732 0631) from outside of the UK
1-888-229-1485

When creating a new account, you select 2 from the menu.

You will be asked to confirm if the telephone number you are calling from, is the number you wish to register the account with.

For ease of remembering, you can create your own 4-digit PIN code (make a note of this number).

The system will auto-generate a 5-digit Account Number (make a note of this, as you may need it in the future).

When you call using the same telephone number, you will only be required to enter your PIN code to access your account. Should you wish to dial from another number at some point, you will provide both your Account Number and PIN code.

• If you would prefer to view your account and manage online, as opposed to via the telephone – then please visit our sister site – Psychic Light.

Charges

The maximum cost of the service is £1.50 per minute.

When you buy a bundle of 40 minutes or more you will receive a gift of 10% extra minutes, so:

With your credit card to hand, enter the number, expiry date and CVV (3 digits on the back of the card) as prompted.

Should you wish, you can save the card for future use.

Once the payment processes successfully your account will be topped up with the minutes your purchased.

Your bank statement will show transactions from i4c Psychic Readings Ltd. When you use our Pre-Pay service, you can choose whether to store your card data or not.

How To Use Your Account

When you want to use your account call: 0808 156 4920 or 0113 732 0631 (or call +44 113 732 0631 from outside the UK). You will be prompted to enter your Account Number and PIN code as needed using your telephone keypad.

Each time you call you will be advised how many remaining minutes you have. You will be given the options of topping up your account or connecting to a reader.

You will be connected directly to the top up menu if you have less than five minutes of remaining credit.

When prompted you can enter the pin number of the reader you wish to speak to (click here for reader availability), or you can simply just hold to be connected to the next available reader.

Length Of Calls

Our normal credit card reading service applies a minimum call length of 20 minutes and a maximum call length of 90 minutes. With the Pre-Paid service you will be in total control of the call length. You can stay on for 5 minutes, but equally you could stay on until your credit expires.

Topping Up Your Account

You can phone in and top up your account at any time:

0808 156 4920
0113 732 0631 (+44 113 732 0631) from outside of the UK
1-888-229-1485

If you are running low on credit, and are on a call – you will get a notification when 2-minutes are remaining.

In the above scenario, you can either let the call disconnect, once your minutes are used up. Or, you can top up your account, whilst on the call and the reader will be put on hold. You will follow the prompts, choose how many minutes to purchase and will either enter the CVV (from a saved card), or enter new card details. Once the transaction completes successfully, you will be returned to the reader you were speaking with.

Credit Minimums

When you want to connect to one of our readers you need to have at least 5 minutes of credit remaining on your account. In the event that you have less than 5 minutes credit you will be connected to the top up menu where you can increase your balance before continuing.

Balance Check

Each time you call the pre-pay service and enter your account information you will be reminded of the amount of credit balance you have remaining.

Forgotten Account Information

In the event that you lose or forget your account information, then please email us at [email protected], providing as much information as possible.

Please bear in mind that this pre-pay account help service only operates between 9am-5pm Mon-Fri, and it may take up to 48 hours for you to receive a response.

Marketing

If you use our Pre-Pay Reading system, we may use your telephone number to contact you about your balance, account status, or services similar to those you have previously purchased. We rely on Legitimate Interests as the lawful basis for this activity, as it helps us to provide a smooth, continuous service and maintain communication with returning customers. As always, you may opt out at any time via [email protected] or by contacting our Reception team.